Recently i am drawn to UOB one Account have opened an account with it.
Have problem no resolving issues with DBS and OCBC, i took good services and system for granted.
My faith in UOB dropped and will deter me from entrusting important things with them.
1.Application online
I applied multiple times online because there will be a promo online.
I was stuck at a page for me to submit employement details. The button wouldn't let me proceed. Called customer service and instead of addressing the issues or finding out, they asked me to walk in to apply.
I later found out that i can workaround it by placing tax reference number not required.
My application was rejected few weeks later.
2.Poor online customer service
My email were not replied to. The only reply i get is automated replies and acknowledgement i have resolved the issues.
3.Poor over the counter service
I was served by a guy called Henry who keep hard selling me some saving plans. Sharing my commitment, he still advise me to sink $500 a month for a saving plans. Dude i am getting married soon and sinking so much would be not advisable as i may have to take up loans and the interest from it will outgrown your saving interest rate.
When he later realised i am not buying, he keep sighing and provide slip-shod service.
4.Non-compliance to customer request
I request for a credit card with Henry keep repeating Debit card. Took me a few iteration to insist on a credit card, UOB one.
I fill in the form for UOB one credit card.
A week later, i realised that there is no credit card in my online banking account. I applied for it online. No thanks to them.
5.Incoherent online banking
To pay my bills, i used UOB i-banking only to my nightmare find out that i have to have a physical token. Before that, i was mislead to setup a mighty app account, which wouldn't get past the part where i have to wait after 10 minutes. I tried all means e.g. leave phone on for 10 minutes, restart phone but to no avail. The Mightyapp is enabled app for a sec before refreshing for the wait 10 minutes.
6.Unauthorised purchase of product
I received an sms on the first working day after application that my credit card is being processed. And together with it my CreditPlus account application is being processed.
Since when i applied for it?
I called them and write in (knowing they won't reply). Found out that they have applied an Miles card and CreditPlus account for me. This is insanity. Since when they can open account or purchase product without the client knowledge. I didn't sign anything else.
Thankfully I was served by a guy called Simon from the credit plus division. He sounds responsible and project a positive image for the bank. He check and assured me that as of date i have a Debit card, UOB one Credit card and UOB one Account. The mile and credit plus account is cancelled.
Through this incident, my faith in UOB is shaken.
Have problem no resolving issues with DBS and OCBC, i took good services and system for granted.
My faith in UOB dropped and will deter me from entrusting important things with them.
1.Application online
I applied multiple times online because there will be a promo online.
I was stuck at a page for me to submit employement details. The button wouldn't let me proceed. Called customer service and instead of addressing the issues or finding out, they asked me to walk in to apply.
I later found out that i can workaround it by placing tax reference number not required.
My application was rejected few weeks later.
2.Poor online customer service
My email were not replied to. The only reply i get is automated replies and acknowledgement i have resolved the issues.
3.Poor over the counter service
I was served by a guy called Henry who keep hard selling me some saving plans. Sharing my commitment, he still advise me to sink $500 a month for a saving plans. Dude i am getting married soon and sinking so much would be not advisable as i may have to take up loans and the interest from it will outgrown your saving interest rate.
When he later realised i am not buying, he keep sighing and provide slip-shod service.
4.Non-compliance to customer request
I request for a credit card with Henry keep repeating Debit card. Took me a few iteration to insist on a credit card, UOB one.
I fill in the form for UOB one credit card.
A week later, i realised that there is no credit card in my online banking account. I applied for it online. No thanks to them.
5.Incoherent online banking
To pay my bills, i used UOB i-banking only to my nightmare find out that i have to have a physical token. Before that, i was mislead to setup a mighty app account, which wouldn't get past the part where i have to wait after 10 minutes. I tried all means e.g. leave phone on for 10 minutes, restart phone but to no avail. The Mightyapp is enabled app for a sec before refreshing for the wait 10 minutes.
6.Unauthorised purchase of product
I received an sms on the first working day after application that my credit card is being processed. And together with it my CreditPlus account application is being processed.
Since when i applied for it?
I called them and write in (knowing they won't reply). Found out that they have applied an Miles card and CreditPlus account for me. This is insanity. Since when they can open account or purchase product without the client knowledge. I didn't sign anything else.
Thankfully I was served by a guy called Simon from the credit plus division. He sounds responsible and project a positive image for the bank. He check and assured me that as of date i have a Debit card, UOB one Credit card and UOB one Account. The mile and credit plus account is cancelled.
Through this incident, my faith in UOB is shaken.
